Privacy policy

Privacy Policy

Effective Date: June 14, 2025

Welcome to Bigturbomart (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bigturbomart.mybigcommerce.com/ (the “Site”) or make a purchase from us.

By accessing the Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use the Site.

1. Information We Collect

A. Device Information

When you browse the Site, we automatically collect certain information about your device, including:

  • Your web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages viewed and browsing behavior

  • Referring websites or search terms

We collect this data using technologies such as:

  • Cookies – small text files that store information on your browser or device. Learn more: www.allaboutcookies.org

  • Log Files – track actions on the Site and gather technical data

  • Web Beacons / Tags / Pixels – monitor usage patterns and marketing performance

This information helps us analyze user behavior, personalize your experience, and detect fraud.

B. Order Information

When you make a purchase, we collect:

  • Full name

  • Billing and shipping addresses

  • Payment information PayPal

  • Email address

  • Phone number

We refer to this collectively as “Order Information”.

C. Other Information

We may also collect:

  • Customer support inquiries

  • Responses to surveys or promotions

  • Marketing data from third-party sources (where permitted)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Fulfill your orders and process payments

  • Ship products and send order confirmations

  • Communicate with you (order updates, marketing, support)

  • Prevent fraudulent transactions and monitor risk

  • Improve the Site, services, and customer experience

  • Deliver personalized ads and remarketing (with your consent)

3. Sharing Your Personal Information

We may share your personal information with trusted third parties, including:

Other partners may include:

  • Payment processors (PayPal)

  • Shipping carriers

  • Marketing platforms (e.g., Facebook Ads, Google Ads)

  • Legal authorities, if required by law

We never sell your personal data.

4. Behavioural Advertising

We may use your information to show relevant advertisements on third-party platforms (e.g., Facebook, Google).

You can opt out here:

You may also use the Digital Advertising Alliance’s tool: optout.aboutads.info

5. Do Not Track

Some browsers send a “Do Not Track” (DNT) signal. Currently, we do not alter our data collection in response to DNT signals.

6. Your Rights (for EU/UK Residents)

If you are located in the European Union or UK, you have rights under the General Data Protection Regulation (GDPR), including to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us using the information below.

Please note: Your data may be transferred to and processed in the United States or Canada.

7. Data Retention

We retain your Order Information as long as necessary for operational, legal, or customer service purposes. You can request deletion by contacting us.

8. Age Restrictions

Our Site is not intended for individuals under the age of 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated "Effective Date."

10. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact us:

  • Email: info@bigturbomart.mybigcommerce.com.
  • Phone: +1 (408) 406 0131
  • Address: 12632 Curtis and King Rd,  Norwalk, CA, 90650, United States
  • Support Hours: Monday–Saturday, 9 AM–6 PM EST