At Bigturbo Mart, we are proud to offer free shipping on all orders within the United States, regardless of the order amount. We strive to deliver your purchases quickly and safely with no additional shipping costs.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
⚠️ During peak seasons or high order volume, processing times may be slightly longer.
Delivery Estimates
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Standard shipping typically takes 5–10 business days within the United States.
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Expedited shipping options are not offered, as all shipping is free standard shipping.
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Delivery times may vary depending on your location.
International Shipping
Currently, we only ship within the United States.
Order Tracking
After your order ships, you will receive a confirmation email with a tracking number to monitor your shipment via the carrier’s website.
Shipping Delays
Although we strive for timely delivery, delays can sometimes occur due to:
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Weather conditions
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Carrier issues
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High order volumes
Thank you for your understanding and patience.
Shipping Address Accuracy
Please make sure your shipping address is complete and accurate. We are not responsible for lost or delayed orders caused by incorrect or incomplete addresses.
If an order is returned to us due to incorrect address information, customers will be responsible for any re-shipping fees.
Lost or Damaged Packages
If your package is lost or damaged, contact us promptly at info@bigturbomart.mybigcommerce.com. We will work with the shipping carrier to resolve the issue.
Questions?
For any shipping questions or concerns, please contact us at:
- Email: info@bigturbomart.mybigcommerce.com.
- Phone: +1 (408) 406 0131
- Address: 12632 Curtis and King Rd, Norwalk, CA, 90650, United States
- Support Hours: Monday–Saturday, 9 AM–6 PM EST